Leadership and Alignment
You’ve got all the policies and procedures in place, you’ve delivered the training and you’ve communicated the organisational objectives – so why aren’t behaviours changing and service standards improving? I’ll work with you and your people to identify the pathways and blocks to outstanding services and unlock the value in your people. The questions I’ll be answering for you are:
Does everyone know, and agree, that what everyone is doing is in the best interests of the organisation? If not why not?
Do they want to be doing it? If not why not?
What works well? Why? / What doesn’t work well? Why?